WHAT IS BPM?
Business Process Management (BPM), also known as Gestion des Processus d’Affaires (GPA) in French, is a management method that involves organizing, structuring, and steering an organization’s activities based on its processes. Rather than focusing solely on functions or departments, BPM adopts a cross-functional perspective that emphasizes how work is actually carried out.
WHY BPM?
Traditional management methods used in many organizations often reveal the following observations:
- The organization is often perceived as a set of functions represented in an organizational chart.
- There is little understanding of how business processes are truly organized and interconnected.
- IT systems are sometimes developed in silos, responding to specific departmental needs without always considering the overall value chain.
According to Gartner, a global reference in consulting and research specializing in management and information technologies, BPM is a management discipline that views business processes as strategic assets. These assets directly contribute to the organization’s overall performance by promoting both operational excellence and agility.
BPM OBJECTIVES
BPM aims to:
- Improve operational efficiency
- Reduce costs and errors
- Increase customer satisfaction
- Strengthen organizational agility
These objectives emphasize collaboration across the organizational model and are part of a culture of continuous improvement.
BPM is a strategic lever for any organization seeking to enhance performance, resilience, and adaptability in a constantly evolving environment.
After understanding the foundations and benefits of BPM, it is essential to explore its practical implementation. How do we move from theory to action? That’s what we’ll explore in the next blog post titled: Implementing BPM – What It Really Involves